What this policy covers
Each report credit unlocks one saved FUNLINK detailed report. Credit packs are personal to the purchasing account, cannot be transferred or shared, do not expire and do not renew automatically. Optional local FUNLINK support does not require payment.
If a credit or report is not delivered
If payment is verified but your report credits are not added, the report that started checkout is not unlocked, or an unlocked PDF cannot be downloaded, email service@sr-en.com within 14 calendar days of payment. We will first try to restore access or replace the affected credit. If we cannot restore the service, FUNLINK will refund the payment.
Successful digital delivery
When a report credit has unlocked a report in your FUNLINK account and that report is available for download, FUNLINK does not provide a partial or change-of-mind refund for that pack. Nothing in this policy limits any mandatory consumer rights that apply in your location.
How to contact us
Use the email address above and include the email address on your FUNLINK account, the approximate payment date and the issue you experienced. Do not send payment-card details by email.
Service operator and effective date
FUNLINK is operated by HONG KONG FUN LINK TALENTS TECHNOLOGY CORPORATE LIMITED, a Hong Kong-registered company. This policy is effective from 9 September 2026.